Shipping + Returns
GRAV GRAV provides complimentary international shipping on orders over $350
International orders under $350 are charged a flat $30 shipping fee, which is separate from any duties and import taxes that are the responsibility of the customer.
Import & Duties
International shipments may be subject to additional customs, duties and fees, all of which are the full responsibility of the recipient. These fees may vary from country to country and shipping delays may occur due to customs.
Please note that our items are handmade to order and require up to 3 - 5 business days to complete.
If we do have current stock of your item(s), we will ship them out as quickly as possible.
EU, USA & the Rest of the World orders are sent via your countries postal service with a tracking number and arrive within 7-15 days. International orders may experience delays caused by customs.
In addition to this, for international orders you may be required to pay customs fees. They may vary depending on your country & the total amount of your order. I would advise you to check with your countries postal service or customs to find out the most up to date information.
International orders may experience delays caused by customs. These notifications can be accessed through the tracking number provided in your final confirmation email.
1. Should you need to return your product within 14 days of delivery, please email email@example.com with the order number in the subject line of your email.
2. A customer care representative will reply to you within 1-2 business days regarding next steps in returning your order. Please note that return shipping and any duties and import taxes associated with an international return are at the expense of the customer.
3. Please use the original packaging included in your shipment to return any item(s).
4. Once our team has approved the returned stock, your refund will be credited in the form of store credit or exchange within 5-10 business days. Store credit can only be used for full priced items.
Please note that return shipping and any duties and import taxes associated with an international return are at the expense of the customer.